Nobody reads terms and conditions! This can be very problematic for property owners whose properties often have a number of simple facts that they need customers to be aware of. This update introduces ‘property agreements’, a simple way of listing statements that need to be agreed before a customer can make or confirm a booking. 🙌

In everyday life, terms and conditions are a protective legal bubble that businesses have to wrap around every little activity. As a result of constantly saying ‘I agree to the terms and conditions…’ we’ve all gotten very lazy about actually reading terms 😔 . The result of this is that more and more often customers miss an important fact. Failing to read simple facts can lead to owners taking bookings that they subsequently have to cancel, what a pain!  😩

Property agreements can be specified from the ‘Edit -> Configuration’ section against a property, these agreements then show up in the booking form alongside the terms and must be checked before the booking can be made. Customers whose bookings are created over the phone or manually have to agree to the statements at the same time as agreeing to their terms 😁.  

This update introduces automated bounce back & complaint handling, an important factor in retaining high deliverability rates for those customers who frequently send email broadcasts. If a customer clicks ‘Unsubscribe’ from within their email client or clicks ‘Mark as Spam’ then they’ll be automatically unsubscribed from your email broadcasts.

Check out the changelog for the full list of changes and please let us know if you’ve got any questions, suggestions or problems via help@scrumpy.co.uk.

Booking Refund Protection

We wanted to take a quick moment to highlight our integration with Booking Protect. Booking Protect are the market leaders in refund protection; this is becoming an increasingly popular product already offered by a number of self-catering accommodation providers, B&B's, and hotels. It is a great added value benefit to your customers and a lucrative new revenue stream for your company for no additional effort.

Booking Protect integrates seamlessly with SCRUMPY, and the integration is already complete so it’s simply a case of switching the option on under the Settings menu. Refund Protection provides your guests with a guarantee that enables them to apply for a refund should they have to cancel their holiday for pre-defined, unforeseen reasons beyond their control.

Benefits to you:

• Simple setup at no cost to you.
• All admin is handled by Booking Protect so, in the event of a refund, the guest doesn’t need to contact you.
• Overcome the awkwardness of refund requests due to cancellation.
• You receive 30% commission on each sale.

Benefits to your guests:

• Simple sales process allowing your guests to book either online or over the phone.
• Comprehensive refund protection of up to £1,500 per person.
• The entire booking value is covered (inclusive of all options and extras).

If you’d like to find out more about Booking Protect then please contact Liam O’Sullivan, he’s available at liam.osullivan@bookingprotect.com or via telephone at 0113 831 3508.